Improve your IT support service and technical support operation here.

10 Things To Never Do With Angry Customers

Angry At Computer Poor Customer Service 300x207 10 Things To Never Do With Angry Customers

Ignore these customer service no-no’s at your own peril.

  1. Intentionally mislead the customer.
  2. Tell the customer to “calm down”.
  3. Interrupt the customer.
  4. Defend yourself.
  5. Not acknowledge that they’re upset and frustrated.
  6. Get upset and frustrated yourself.
  7. Put the customer on “mute” and curse them out.
  8. Take it personally.
  9. Not listen attentively and let them know you’re listening.
  10. Not provide an action plan for resolution.

Do you have your own “no-no’s” to share? I’d love to hear them! Share by posting below.

 

 

 10 Things To Never Do With Angry Customers

Don't forget to sign up to our newsletter and receive regular updates and "The Ten Questions You MUST Ask When Considering an IT Support Solution Provider".

Speak Your Mind

*

* Copy This Password *

* Type Or Paste Password Here *