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“My customer’s aren’t complaining, we’re good!”… Ever Find Yourself Saying This? Read On

A recent interaction with one of my clients went something like this: Me: “How’s your help desk doing?” Client: “Great! We haven’t had a complaint in over a month!” Me:  “That’s not good.” Client: “What do you mean?!?! It’s great!”

5 Quick Tips for Exceptional Customer Service

For any customer service driven business, providing the highest quality of customer service is crucial to your business. Most of us know the basics of how to provide good customer service, but fail to do so on a consistent basis. Based on my experiences of 20 plus years in IT, here are my top five […]

Windows 8.1 Released Soon

Microsoft recently stated on their blog and Tech Net articles that  Windows 8.1 is coming soon on October 18th. This release will include Internet Explorer 11, an improved Windows Store, and a few more enhancements in enterprise applications.  

Tech Support Humor: xkcd style

Here’s a bit of tech support humor for you this time!  This is one of my favorite webcomics. I’m sure other technology, science and math folks enjoy XKCD as much as I do! Myself being the tech on the other end of the phone, I know it’s sometimes tough to ask the obvious questions such […]

What’s Your Browser Policy?

          What’s your browser of choice? In today’s computing environment there are an abundance of different web browsers on the market. In my experience, most corporate websites are recommended to run from Internet Explorer, since they use particular activeX components and plugins. Many IT companies prefer only IE on the desktop […]

Software Tools of the Trade

Last week I introduced our new feature “From the Trenches”. This week I wanted to touch upon the tools I use in my “virtual toolbox”. As a computer technician, one of the many important things to do the job well is to have the right tools.  I don’t only mean hardware tools, such as a […]

Introducing “From the Trenches” – The Flip Side of The Help Desk

“Hello World” from other side of the IT help desk fence!  My name is Liz, and I’m a computer technician that works in the Network Operations Center at Custom Computer Specialists.   I have about ten years of experience with IT – that’s a lot of computer restarts! I also write tech news and reviews