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Windows 8.1 Released Soon

Microsoft recently stated on their blog and Tech Net articles that  Windows 8.1 is coming soon on October 18th. This release will include Internet Explorer 11, an improved Windows Store, and a few more enhancements in enterprise applications.  

Do IT Support Professionals Ever Relax on Vacation?

There’s an ongoing debate in my office that revolves around being able to disconnect while on vacation. Most of my peers believe that there’s no way to be able to completely disconnect when away from the office. I disagree. My stance is that if you feel that you need to constantly check in while on […]

Tech Support Humor: xkcd style

Here’s a bit of tech support humor for you this time!  This is one of my favorite webcomics. I’m sure other technology, science and math folks enjoy XKCD as much as I do! Myself being the tech on the other end of the phone, I know it’s sometimes tough to ask the obvious questions such […]

How Many Devices is Too Many?

Are you surprised to hear that the average person carries 2.9 devices? I’m not. Check out this infographic by Sophos:

Software Tools of the Trade

Last week I introduced our new feature “From the Trenches”. This week I wanted to touch upon the tools I use in my “virtual toolbox”. As a computer technician, one of the many important things to do the job well is to have the right tools.  I don’t only mean hardware tools, such as a […]

Help My Help Desk – “Around the Net” 3-31-13

It’s Friday again and you know what that means! Help My Help Desk presents some of the most useful, interesting and insightful IT Support, leadership and customer service links for this week from “Around the Net”:

Introducing “From the Trenches” – The Flip Side of The Help Desk

“Hello World” from other side of the IT help desk fence!  My name is Liz, and I’m a computer technician that works in the Network Operations Center at Custom Computer Specialists.   I have about ten years of experience with IT – that’s a lot of computer restarts! I also write tech news and reviews