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Why IT Support Is Critical to Your Success as a CIO

In my experience most CIO/CTO’s don’t realize just how important the success of their IT Support department is to their overall job (and even career) success. If you hold a C-level role in IT and are responsible for IT support, believe me when I say it can be the most important part of your job/career. […]

Insider Advice for the IT Support Professional

As someone who has been an IT support professional for over 20 years, I have held a multitude of roles. I’ve been both hands on technical (Desktop Support Technician, Level 3 Support Engineer, Project Engineer/Lead) and have held several management positions (Help Desk Manager, Director of an advanced technology group, Director of Support Services at […]

How Many Devices is Too Many?

Are you surprised to hear that the average person carries 2.9 devices? I’m not. Check out this infographic by Sophos: