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Do Millennials Have it Right After All?

In a recent conversation with some of my industry peers we spoke extensively about why the current generation can be “difficult” to work with. I’m not sure I agree with that though. I often find myself wondering if it’s “us” or “them” that’s the problem – maybe it’s really us that’s difficult to work with.

Are You Indispensable?

  First and foremost, I hope you had a safe and wonderful 4th of July weekend! I hope you were able to disconnect as much as you possibly could and spent quality, uninterrupted time with your friends and family. Those servers and routers will still be there when you get back! —————————————————————————————– If you look up the […]

Why IT Support Is Critical to Your Success as a CIO

In my experience most CIO/CTO’s don’t realize just how important the success of their IT Support department is to their overall job (and even career) success. If you hold a C-level role in IT and are responsible for IT support, believe me when I say it can be the most important part of your job/career. […]

Top Ten Guidelines for Hiring IT Support People

One of the greatest challenges every Help Desk or IT Support organization faces is having the right people on staff to provide the highest quality of support to their clients. The hiring process is critical for identifying the quality employees who will raise the bar for your help desk (vs. those who can bring it […]