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Is Your Technical Support Organization As Good As Apples?

apple logo Is Your Technical Support Organization As Good As Apples?Simple question for you today. Is your technical support as good as Apples? According to Consumer Reports latest study, Apple is the way to go if you want the best technical support.

According to the study 82% had their problem solved to their satisfaction via technical support while 88% had their problem solved to their satisfaction at the “Genius Bar”. Are those acceptable rates for your organization? I know I wouldn’t be happy with knowing that 18% of the people that called my help desk didn’t get their issue resolved to their satisfaction. Perhaps my standards are just too high.

What do you think?
How does your help desk and technical support operation stack up? Are you measuring overall satisfaction? If so, what method(s) are you using? If not, why not?
I’d love to hear what you’re doing. Drop a comment below.

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Comments

  1. well we could not do comparison of anyone with such a famous brand.Technical support is a great concept and every one who is supporting for his product must have great knowledge of it.if you service is good then brand name doesn’t matter.Brand can bring customer but its does not mean that it satisfy all things in all cases…

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