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IT Support Tips from the Trenches


Being an IT professional for roughly ten years, I've encountered  so many people that have different levels of computer knowledge.  Some users can move their way around a screen and follow instructions, while other users are terrified to click on a … [Continue reading]

Happy Labor Day from Help My Help Desk

labor day

                People in the IT support industry are no strangers to hard work. Let's all try to not to peak at our emails at all this weekend and enjoy the last of the summer's pool … [Continue reading]

“Around the Net”, Looking for an IT Job Edition – 8/28/2013


Dealing with the emotional stress of losing your job is one of the most difficult things most of us experience in our lifetimes. Understanding how to deal with it and how to maximize your chances for future employment are important next steps when … [Continue reading]

Windows 8.1 Released Soon


Microsoft recently stated on their blog and Tech Net articles that  Windows 8.1 is coming soon on October 18th. This release will include Internet Explorer 11, an improved Windows Store, and a few more enhancements in enterprise applications.   … [Continue reading]

Do IT Support Professionals Ever Relax on Vacation?

vacation laptop

There's an ongoing debate in my office that revolves around being able to disconnect while on vacation. Most of my peers believe that there's no way to be able to completely disconnect when away from the office. I disagree. My stance is that if … [Continue reading]

Tech Support Humor: xkcd style


Here's a bit of tech support humor for you this time!  This is one of my favorite webcomics. I'm sure other technology, science and math folks enjoy XKCD as much as I do! Myself being the tech on the other end of the phone, I know it's sometimes … [Continue reading]

How Many Devices is Too Many?


Are you surprised to hear that the average person carries 2.9 devices? I'm not. Check out this infographic by Sophos: … [Continue reading]