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What’s Your Browser Policy?

          What's your browser of choice? In today's computing environment there are an abundance of different web browsers on the market. In my experience, most corporate websites are recommended to run from … [Continue reading]

Software Tools of the Trade

Last week I introduced our new feature "From the Trenches". This week I wanted to touch upon the tools I use in my "virtual toolbox". As a computer technician, one of the many important things to do the job well is to have the right tools.  I … [Continue reading]

Help My Help Desk – “Around the Net” 3-31-13

It's Friday again and you know what that means! Help My Help Desk presents some of the most useful, interesting and insightful IT Support, leadership and customer service links for this week from “Around the Net”: … [Continue reading]

Introducing “From the Trenches” – The Flip Side of The Help Desk

"Hello World" from other side of the IT help desk fence!  My name is Liz, and I'm a computer technician that works in the Network Operations Center at Custom Computer Specialists.   I have about ten years of experience with IT - that's a lot of … [Continue reading]

Is Your Technical Support Organization As Good As Apples?


Simple question for you today. Is your technical support as good as Apples? According to Consumer Reports latest study, Apple is the way to go if you want the best technical support. According to the study 82% had their problem solved to their … [Continue reading]

Desktop Support Research Results – You’re Not Alone


Now that I'm somewhat caught up with my inbox and have had some time to reflect on the HDI Conference, I plan on sharing some interesting data and observations from the conference over the next couple of weeks. As a member of HDI's Desktop Support … [Continue reading]

IT Support Happenings…LIVE From Vegas!

Live from HDI

 Hello all! This week I'm at the annual HDI Conference being held at the Mandalay Bay in Vegas. I had every intention to check in daily with you but quite honestly there's so much to do during this conference that every day (and night) is jammed … [Continue reading]