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Does Your Help Desk Suck? Look No Further Than Here…

starts with people

              At a high level, the key parts of any organization, including your help/support desk can be broken down into three key components: Tools Processes People While many … [Continue reading]

Help My Help Desk – “Around the Net” 2-1-13


Who wants to write posts on a Friday? Not this guy! So on Friday's I take what some might argue as being the "lazy" way out. Here are some of the most useful, interesting and insightful IT Support, leadership and customer service links for this week … [Continue reading]

10 Things To Never Do With Angry Customers

Angry At Computer - Poor Customer Service

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Without This, Your Customer Service Will Be an Epic Fail

the right attitude

  There are a myriad of factors that go into delivering exceptional customer service. Although some are more important than others, a strong argument could be made that none are more important than this one. It's one of the top things I look … [Continue reading]

IT Outsourcing: Pros and Cons (Part Two)

IT outsourcing staff

                In our last installment, I talked about the benefits of IT outsourcing. Today we’ll delve into some of the things you’ll need to contemplate when considering IT … [Continue reading]

IT Outsourcing: Pros and Cons (Part One)

          If you've been around IT long enough you know that talk of IT outsourcing generates heated debate among IT professionals! Whenever organizations consider the use of outsourcing, various arguments are … [Continue reading]