A recent interaction with one of my clients went something like this: Me: “How’s your help desk doing?” Client: “Great! We haven’t had a complaint in over a month!” Me: “That’s not good.” Client: “What do you mean?!?! It’s great!”
Tips and insights to improve your IT support service and technical support.
A recent interaction with one of my clients went something like this: Me: “How’s your help desk doing?” Client: “Great! We haven’t had a complaint in over a month!” Me: “That’s not good.” Client: “What do you mean?!?! It’s great!”
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