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“My customer’s aren’t complaining, we’re good!”… Ever Find Yourself Saying This? Read On

A recent interaction with one of my clients went something like this: Me: “How’s your help desk doing?” Client: “Great! We haven’t had a complaint in over a month!” Me:  “That’s not good.” Client: “What do you mean?!?! It’s great!”

Introducing “From the Trenches” – The Flip Side of The Help Desk

“Hello World” from other side of the IT help desk fence!  My name is Liz, and I’m a computer technician that works in the Network Operations Center at Custom Computer Specialists.   I have about ten years of experience with IT – that’s a lot of computer restarts! I also write tech news and reviews